tkluck Privacy Policy

tkluck is a safe and reliable online betting and casino platform for players in Bangladesh. We give the highest importance to the privacy of our users. This privacy policy explains how tkluck collects, uses, stores and protects your personal information.

This policy applies equally to the tkluck website (https://tkluck.cam), the mobile version and all services we provide. By registering on our platform or using our services, you voluntarily consent to this privacy policy.

By continuing to use our platform, you acknowledge that you have read, understood and agreed to this privacy policy. If you do not agree with any term of this policy, please stop using our services and contact us.

tkluck collects your information in various ways. Below is a detailed description of our main methods of information collection:

2.1 Information You Provide Directly

When you register on tkluck, create an account or contact us, you voluntarily provide certain information. We collect and store this information.

2.2 Automatically Collected Information

When you use our platform, our system automatically collects certain technical information. This includes IP address, browser information, device type, operating system and a log of your activity on the platform.

2.3 Transaction-Related Information

When you complete financial transactions through bKash, Nagad or Rocket, we collect detailed transaction information. However, we never store your full payment PIN or password.

tkluck collects the following types of information for the purpose of providing its services:

3.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address
• Profile photo (optional)

3.2 Financial Information

• bKash, Nagad or Rocket account number
• Deposit and withdrawal history
• Transaction amount and date
• Current account balance information

3.3 Gaming Activity Information

• Betting and gaming history
• Win and loss records
• Preferred game categories
• Duration and pattern of activity on the platform
• VIP level and bonus usage history

3.4 Technical Information

• IP address and geographical location
• Device information (model, operating system, screen resolution)
• Browser type and version
• Login and logout date and time
• Cookie and local storage data

tkluck uses collected information only for specific and legitimate purposes. We do not use your information beyond the purposes described below:

4.1 Service Delivery and Operation

We use your information to manage your account, process transactions, provide deposit and withdrawal facilities and personalise your gaming experience.

4.2 Identity and Age Verification

tkluck is for those aged 21 and above only. We use identity information to verify your age and identity.

4.3 Security and Fraud Prevention

Your information is used to prevent unauthorised access to accounts, detect fraud, prevent money laundering and ensure the overall security of the platform.

4.4 Responsible Gaming

Information is used to analyse your gaming patterns, identify problematic behaviour and properly apply responsible gaming tools.

4.5 Customer Support

Our 24/7 live chat support team uses your account information to resolve your issues quickly.

4.6 Improvement and Research

Information is analysed as anonymous statistics to improve the quality of our services, develop new features and enhance the user experience.

tkluck follows industry-standard technology and processes to protect your personal information. Details of our security measures are given below:

5.1 Encryption Technology

All communication between you and our servers is protected by SSL (Secure Sockets Layer) encryption. This means no unauthorised party can read or alter your information during transmission.

5.2 Access Control

Only authorised staff can access your personal information, and only when required for their work. All our staff are bound by strict confidentiality agreements.

5.3 Data Retention Period

We retain your information for as long as it is necessary to provide our services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.

5.4 In the Event of a Security Breach

If a security breach occurs and it affects your information, we will notify you as quickly as possible and take all necessary steps.

tkluck does not sell or rent your personal information. However, in the following limited circumstances we may share information with specific third parties:

6.1 Payment Processors

Information required to process transactions through bKash, Nagad and Rocket is shared with the relevant payment providers. These providers are governed by their own privacy policies.

6.2 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt may receive limited information to operate their games properly. They are required to comply with our privacy standards.

6.3 Legal Obligations

It is our legal responsibility to provide relevant information in cases of court orders, directions from investigative authorities or other legal obligations. In such cases we provide only the minimum information necessary.

6.4 Technology Service Providers

Limited information may be shared with trusted technology partners for server management, technical support and security services. Strict confidentiality agreements are in place with these partners.

tkluck uses cookies and similar tracking technologies to improve your platform experience. Cookies are small data files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and security. Without these, the platform will not function properly.
• Functionality Cookies: Used to remember your preferences (language, game settings).
• Analytics Cookies: Used to analyse platform usage and identify areas for improvement.
• Security Cookies: Help detect fraud and unauthorised access.

7.2 Cookie Control

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

tkluck is committed to giving its users control over their personal information. You have the following rights:

8.1 Right to Access Information

You can request at any time what information we hold about you. We will generally provide this information within 30 days.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done via account settings or through our support team.

8.3 Right to Delete Information

You can request deletion of your account and removal of your personal information. However, certain information required to meet legal obligations may need to be retained for a defined period.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Contact our support team to exercise this right.

8.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us via live chat or by email at [email protected]. We provide support in Bengali around the clock.

tkluck strictly adheres to its policy on the protection of minors. Our platform is for those aged 21 and above only.

We do not intentionally collect any information from those under 21. Age verification during registration is mandatory. If we learn that a minor has used our platform or provided information, we will immediately close that account and delete the associated information.

If you believe that a minor has created an account on our platform, please contact us immediately.

tkluck reserves the right to update or change this privacy policy from time to time. Any changes will be published on this page and the "Last Updated" date at the top of the page will be changed.

For significant changes, we will notify you via your registered email or through the platform. Continuing to use the platform after a change will be considered as your agreement to the updated privacy policy.

We recommend that you review this page regularly so that you always stay informed about our privacy commitments.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is always ready to assist you.

• Live Chat: Speak directly in Bengali through our 24/7 live chat support
• Email: [email protected]

We generally respond to all privacy-related requests promptly. For urgent matters, live chat is the fastest option.